Archive for March, 2011

Today’s Email Outage

Tuesday, March 29th, 2011

White Peak Software suffered a major email server outage earlier today. Server hardware at the hosting provider died a horrible death causing the outage. I believe the outage started around 10:30 am Eastern and continued until almost 8:00 pm Eastern.

After a few hours and reports of emails bouncing back with “invalid email address” errors, I decided to move the White Peak Software mail server to a new hosting provider. This meant email was once again flowing even while the original hosting provider tried to solve the hardware problems.

Email seems to be stable again. However, if you sent an email to White Peak or me any time today and I have not responded then please resend the email. It’s likely the email fell into a black hole.


Discoloration on the New iPad 2 is No Reason to Panic

Wednesday, March 16th, 2011

I received my shinny, new iPad 2 yesterday. When I turned it on I immediately saw yellowish discolorations along the top, right, and bottom edges. The discoloration at the top right corner is the worse and is about the size of my thumb. I tweeted about the problem to see if others have seen the same issue. A friend pointed me to this site which describes the problem and shows a picture of the discoloration.

So apparently this is a problem with the new iPad 2, but I don’t think it’s a major problem. Nor do I think it’s a problem with iPad 2 only. Here’s why.

It seems that many iPads will show some slight discoloration when displaying an all black screen with full brightness while in the dark. I see this on my first generation iPads, so this is not a new problem with the iPad 2. And I don’t see this as a major problem because under normal use you do not see the discoloration. I have used my first generation iPads (I have two of them) for nearly a year, and I have never noticed this problem. I can only see it when I display an all black screen with full brightness while in the dark, which is not a normal use case scenario.

With that said, the problem with my new iPad 2 is different. Yes, it’s the same yellowish discoloration, but in my particular case the discoloration is noticeable when using the iPad under normal conditions. The discoloration is visible on my device when running apps with black backgrounds (such as Kindle and Instapaper) with the brightness set to a low level while sitting in a room with natural daytime light. This is why I have asked Apple for a replacement. I wouldn’t care about the discoloration if it wasn’t noticeable under normal use, but for my particular device it is noticeable under normal use.

So before you panic and think you have a defective iPad 2 because you can see some discoloration when looking at an all black screen with full brightness while in the dark, see if the discoloration is noticeable under normal conditions. I’m willing to bet your iPad is perfectly fine.